We have many customers who have called to check on warranty support from 2 unauthorized Brand Representatives on QOO10 platform. This is a disclaimer again from MARIX IT DISTRIBUTION (S) PTE LTD and Hong Kong VStarcam International Co., Ltd that there is NO WARRANTY coverage from the FACTORY for any "VSTARCAM" products sold by these company listed in the URL below. Disclaimer letter from the factory is also attached within.
No Warranty Support by Hong Kong VStarcam International Co., Ltd
You may request for FULL REFUND for your purchase via QOO10's platform if you had purchased your cameras from these merchants. Note that Factory did not authorized these merchants to represent them nor supply these merchants directly with stocks. We (MARIX & FACTORY) will not honor any warranty claims for stocks by these merchants.
Only MARIX IT DISTRIBUTION (S) PTE LTD is empowered to represent the BRAND and sell the product in Singapore with her registered partners. MARIX IT DISTRIBUTION (S) PTE LTD is the SOLE DISTRIBUTOR in Singapore. There is no other wholesalers or partners chosen by factory to sell the products.
Buy at your own risks
Sales Team
MARIX IT DISTRIBUTION (S) PTE LTD
